AuraXpress (“AuraXpress”, “we”, “us”) provides an AI-powered communication coaching service accessible at auraxpress.com and related applications (the “Service”). This policy explains what information we collect, how we use it, and the choices you have. By using the Service, you agree to the practices described here.
1. Information we collect
- Account information: name, email address, and a securely hashed password when you sign up.
- Profile and persona data: job role, industry, seniority, and communication goals — provided by filling a form or recording a voice introduction.
- Voice recordings and transcripts: audio you record during practice sessions, and the text transcript generated from it, so your response can be evaluated and scored.
- Practice and progress data: session scores across the six evaluation dimensions, filler word counts, speaking pace, XP, streaks, badges, and leaderboard standing.
- Payment information: when you upgrade to a paid plan, payments are processed by Razorpay. We store the order and payment status, not your card or UPI credentials — those are handled directly by Razorpay.
- Technical data: log data such as IP address, browser type, and device information, collected automatically to keep the Service secure and reliable.
2. How we use your information
- To generate practice scenarios tailored to your role, industry, and stated goals.
- To transcribe, evaluate, and score your spoken responses, and to generate a spoken model response.
- To track your progress over time and power gamification features (XP, streaks, badges, leaderboards).
- To process payments and manage your subscription.
- To send account-related and, where you have opted in, product update emails.
- To maintain the security, integrity, and performance of the Service, and to prevent abuse.
3. Voice data specifically
Your voice recordings are processed by speech-recognition and AI evaluation systems to produce a transcript, a score, and a spoken model response. Recordings and transcripts are retained so you can review past sessions and track improvement over time. You may request deletion of your recordings at any time by contacting us (see Section 8).
4. Sharing your information
We do not sell your personal data. We share information only with:
- Service providers who process data on our behalf — including speech-to-text, AI evaluation, text-to-speech, hosting, and payment processing (Razorpay) — under contractual confidentiality obligations.
- Legal authorities, where required to comply with applicable law, regulation, or a valid legal process.
- A successor entity, in the event of a merger, acquisition, or sale of assets, subject to the same privacy commitments described here.
5. Data retention
We retain account, profile, and progress data for as long as your account is active. If you delete your account, we delete or anonymize your personal data within a reasonable period, except where we are required to retain records (for example, payment records) to meet legal or accounting obligations.
6. Cookies and sessions
We use a session cookie to keep you signed in and to protect your account. We do not use third-party advertising or tracking cookies.
7. Your rights and choices
- Access, update, or correct your profile information at any time from your account settings.
- Request a copy of the personal data we hold about you.
- Request deletion of your account, your voice recordings, or specific practice sessions.
- Opt out of non-essential product emails via the unsubscribe link in any such email.
8. Grievance officer and contact
For privacy questions, data requests, or grievances relating to this policy, contact us at helloaura@auraxpress.com. We aim to acknowledge requests within 7 business days.
9. Changes to this policy
We may update this policy from time to time. If we make material changes, we will notify you by email or through a notice on the Service before the change takes effect. The “Last updated” date above reflects the most recent revision.